Terms of engagement

Last updated: 14 November 2026.

Who these terms are between

These terms form the agreement between you and [To confirm: full legal name of the company], trading as Visarole, a company registered in Luxembourg under RCS number [To confirm: RCS number], with its registered office at [To confirm: registered address] ("we", "us"). They apply to our free discovery call and to every paid package. By booking a call or paying for a package you accept these terms.

If you are under 18, a parent or guardian must agree to these terms and pay on your behalf.

The free discovery call

The first call is a free 30-minute video call with one of the founders, with no obligation to buy anything. We use it to understand your goals, budget, timeline and profile and to tell you honestly whether Europe makes sense for you now, later or not at all. Anything we say on the free call is a first view based on what you tell us, not a full assessment. [To confirm: one free call per person; policy on missed calls and rescheduling.]

Paid packages

After the free call you may choose one of our packages. Fees are set case by case: we confirm the scope and fee for your file in a written quote before you pay.

The exact scope of your engagement, including the number of applications, countries and intakes covered, is set out in the written confirmation or invoice we send you. [To confirm: whether a separate engagement letter is issued for each client; maximum number of applications per package; how long each package remains valid, e.g. one intake.]

What is not included

Our fees cover our advice and support only. You pay the following directly to the relevant organisation:

• University application fees and enrolment or semester fees
• Translations, notarisation and attestations (including HEC, IBCC and MOFA)
• Language test fees
• Embassy, consulate, VFS, TLS or visa fees
• Blocked account or other proof-of-funds deposits
• Health insurance, flights and housing

We do not collect, hold or transfer money on your behalf for any of these payments.

We do not provide legal representation, appeal representation before courts or tribunals, or services that require a licence we do not hold. [To confirm: whether any regulated immigration-advice licence is required in Luxembourg, Germany or another country for the services offered, and whether any is held.] Where you need a lawyer, we will tell you.

Your responsibilities

You agree to:

• Give us accurate, complete and genuine information and documents. We will not knowingly submit false, altered or misleading documents or statements, and we will end the engagement if we find any.
• Respond to our requests and meet the deadlines we agree, including university and embassy deadlines we tell you about.
• Pay third-party fees on time and keep your own copies of receipts and submissions.
• Read and check every application and visa form before it is submitted. Applications and visa files are submitted in your name, and you are responsible for their content.
• Tell us promptly about any change that affects your plan, such as new results, a visa refusal elsewhere, or a change in finances or family situation.

No guarantee of admission or a visa

Universities decide admission and embassies or immigration authorities decide visas and residence permits. We cannot and do not guarantee admission, a scholarship, a visa, a residence permit, a job or any processing time. Our advice is based on the rules and information available when we give it; rules, fees, quotas and processing times change, sometimes without notice. A refusal does not by itself entitle you to a refund.

Fees and payment

Fees are quoted in writing for each case before work starts. [To confirm: whether prices include Luxembourg VAT; VAT treatment for clients outside the EU.] [To confirm: payment methods accepted and whether fees are paid in full upfront or in instalments.] Work starts once we receive payment.

Cancellations and refunds

[To confirm: refund policy. Suggested structure for founders to decide on:]

• [To confirm: full refund if you cancel before we have started work, e.g. within X days of payment and before any document review.]
• [To confirm: partial refund once work has started, reflecting the work already done.]
• [To confirm: no refund once the written plan has been delivered or applications have been submitted.]
• [To confirm: what happens if we cannot deliver the service for reasons on our side.]

Right of withdrawal: if you are a consumer resident in the EU, you may have a statutory right to withdraw from a distance contract within 14 days. If you ask us to start work within that period, you will pay for the work done up to your withdrawal, and you lose the right of withdrawal once the service is fully performed. [To confirm: with a Luxembourg lawyer whether and how the Luxembourg Consumer Code withdrawal rules apply to clients resident outside the EU.]

Rescheduling and missed calls

Please give at least [To confirm: e.g. 24 hours'] notice to reschedule a call. [To confirm: whether a paid session missed without notice counts as delivered.]

Our responsibilities and the limits of our liability

We will provide our services with reasonable care and skill, and the founders will be personally involved in your file.

To the extent permitted by law:

• We are not liable for decisions made by universities, embassies, authorities, employers or other third parties, or for delays caused by them, including appointment shortages at visa centres.
• We are not liable for losses caused by inaccurate or incomplete information or documents you provide, or by missed deadlines where you did not act on our advice in time.
• We are not liable for indirect or consequential losses, such as lost earnings or travel costs.
• Our total liability to you in connection with an engagement is limited to the fees you paid us for that engagement. [To confirm: liability cap with a Luxembourg lawyer.]

Nothing in these terms limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be limited under applicable law, including mandatory consumer protection rules.

Confidentiality and data protection

We keep your information confidential and use it only to deliver our services, as described in our privacy policy. We share your documents with universities, portals and other parties only when needed for your application and with your agreement.

Ending the engagement

You may end the engagement at any time by writing to us; refunds follow the section above. We may end it if you give false information or documents, fail to pay, or behave abusively towards us. [To confirm: refund position if we end the engagement.]

Communication

We communicate by email and booked video calls. We do not give consultation advice over WhatsApp or other messaging apps; any advice you rely on should be confirmed by email or on a call.

Changes to these terms

We may update these terms. The version in force when you paid applies to your engagement unless we agree otherwise in writing.

Governing law and disputes

These terms are governed by the laws of the Grand Duchy of Luxembourg. [To confirm: governing law.] The courts of Luxembourg City have jurisdiction, without prejudice to any mandatory rights you have as a consumer to bring proceedings in the courts of your country of residence. [To confirm: jurisdiction clause with a Luxembourg lawyer.] We will always try to resolve a complaint directly first; please write to [To confirm: contact email].

Contact

[To confirm: full legal name], L-4575 Differdange, Luxembourg [To confirm: street and number], contact@visarole.com.

If you are still deciding whether to work with us, the first 30-minute call is free and you can ask about any of these terms on it.